Shipping policy
SHIPPING POLICY
Last updated: 30 October 2025
Where we ship
We currently ship within Australia only. We do not ship internationally at this time.
We cannot deliver to any location where alcohol delivery is restricted by law. In some cases this includes PO boxes, parcel lockers or certain “dry zones”.
Age verification
By placing an order with us, you confirm that you are 18+ and legally allowed to purchase alcohol.
Our delivery partners may require someone 18 or over to be present at the delivery address to receive the order. The person accepting delivery may be asked to present valid photo ID. If acceptable ID cannot be provided, the delivery may be refused and the order returned.
Dispatch times
Most orders are packed and dispatched within 1–2 business days.
During peak periods (public holidays, launches, promotions), dispatch times may be slightly longer.
Shipping timeframes
Shipping time depends on your delivery address. As a guide:
• Metro areas: usually 2–5 business days from dispatch
• Regional / remote areas: usually 5–10 business days from dispatch
These timeframes are estimates only. Once your order has left our fulfilment partner, delays caused by the courier or postal service are outside our control — but we’ll always do what we can to help if something goes missing.
Shipping fees
Your shipping cost is calculated at checkout based on delivery address, order size and weight.
From time to time, we may offer free shipping promotions (for example, free shipping over a certain order value). If a free shipping offer is active, it will be clearly displayed on site and applied automatically at checkout if your order qualifies.
Tracking your order
When your order ships, you’ll receive a dispatch confirmation email with tracking details.
If you haven’t received tracking within 3 business days of placing your order, please email us at hello@wearetailored.com.au with your order number so we can check it for you.
Authority to leave
In some areas, couriers may allow you to give “authority to leave” (ATL) at checkout or via the tracking link.
Please note: if you select ATL, responsibility for the parcel transfers to you once the courier marks it as delivered. We are not responsible for loss, theft or damage after delivery has been confirmed.
Damaged, incorrect or missing items
If your order arrives damaged, leaking, broken, incorrect, or missing items:
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Email hello@wearetailored.com.au within 48 hours of delivery.
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Include your order number and clear photos of:
• the shipping box, including any visible damage
• the product(s) affected
• the shipping label on the box.
We’ll assess the issue and arrange a replacement, refund or credit in line with our Refund Policy and your rights under Australian Consumer Law.
Failed delivery / returned to sender
If a courier is unable to deliver your order because:
• no one 18+ was available to receive it, or
• the address provided was incomplete or incorrect, or
• delivery was refused,
the parcel may be returned to us. If you’d like it re-shipped, additional delivery fees may apply.
Order changes and cancellations
If you need to update your delivery address or cancel your order, contact us as soon as possible at hello@wearetailored.com.au.
If your order has not yet been packed, we’ll do our best to help. Once an order has been packed or dispatched, changes may not be possible and our standard Returns and Refund Policy will apply.
Questions
Need help with an order in transit or want an ETA?
Email us any time: hello@wearetailored.com.au